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Bayshore Hilton Head’s Management Company becomes J.D. Power’s most awarded brand in the history of its Senior Living Satisfaction Study

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Life Care Services ranked #1 in Independent Living, for the fifth year in a row, and added a #1 ranking for Assisted Living/Memory Care in the 2023 J.D. Power Customer Satisfaction Study.

DES MOINES, Iowa. Nov. 15, 2023 — Bayshore Hilton Head’s management company, Life Care Services, An LCS Company, has been recognized as #1 in Resident Satisfaction among Independent Senior Living Communities for the fifth consecutive year and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities. The awards make Life Care Services the most awarded Senior Living Provider in the nation. The J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:

· Independent Living: Five consecutive years as #1 in customer satisfaction among independent senior living providers. Life Care Services also achieved the highest score in all six factors of resident satisfaction: dining, community building/grounds, resident apartment, price paid for services received, community staff and resident activities.

· Assisted Living/Memory Care: First place in Assisted Living and Memory Care customer satisfaction in the first year Life Care Services Assisted Living and Memory Care residents and families were surveyed. The company achieved the highest score in five of the six factors of resident satisfaction: dining, community building/grounds, price paid for services received, community staff and resident activities.

“Receiving this recognition from J.D. Power, one of the most respected consumer insights organizations in the world, demonstrates our focus on the most important part of our business: our residents and their families,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication.”

Life Care Services provides senior living management solutions to more than 140 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.

The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/jd-power-us-senior-living-satisfaction-study-award-information.

2023 Gallup Exceptional Workplace Award Winner

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We are thrilled to announce that LCS® has been named a Gallup Exceptional Workplace Award Winner for 2023. This prestigious award recognizes organizations that have achieved exceptional performance in employee engagement and workplace culture.

As a Life Care Services® community, part of the LCS family of companies, we are deeply committed to creating a positive and engaging workplace culture that empowers our employees to thrive both personally and professionally. We believe that our success is directly tied to the dedication and hard work of our team members.

The Gallup Exceptional Workplace Award is based on a rigorous evaluation process that includes surveys of employees and managers, as well as an in-depth analysis of organizational culture and leadership practices. To receive this award, organizations must score in the top percentile of all companies surveyed, demonstrating exceptional performance across a wide range of metrics related to employee engagement, satisfaction, and well-being.

We believe that our commitment to creating an exceptional workplace is reflected in the quality of care and service that we provide to our residents and their family members. By fostering a positive and engaged workplace culture, we are able to attract and retain top talent and provide the highest levels of hospitality and care to those we serve.

We are grateful to our employees for their dedication and hard work, and we are thrilled to share this exciting recognition Gallup has presented to LCS. As we look to the future, we remain committed to building on our successes and continuing to foster a workplace culture that empowers our employees to thrive and excel.

To learn more about careers at The Bayshore at Hilton Head Island, click here. To see how life at a community led by a strong, hospitality-focused employee base could enhance your life or that of a loved one, click here to contact us today.

7 Tips for Avoiding Fraud When Donating to Charities

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’Tis the season to shop for holiday gifts and donate to worthy causes for a potential tax deduction — and to help those in need — before year’s end.

But when doling out dollars to charity, be careful. Crooks will take advantage of your generosity and steal your cash.

“People are in a generous spirit,” says Amy Nofziger, who oversees the AARP Fraud Watch Network Helpline (877-908-3360). “Most of us are out hustling and bustling and planning parties and buying gifts, and the criminals make you feel guilty for your ability to celebrate [when many others can’t]. They’ll prey on that feeling” to get you to donate to their sham charities.

Nofziger and others familiar with holiday charity scams have tips to help ensure that your gift will benefit a good cause — not a con artist. To read the seven tips, from AARP, CLICK HERE.

Bayshore on Hilton Head’s Management Company Ranked #1 in J.D. Power 2022 U.S. Senior Living Satisfaction Study

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Life Care Services Awarded Highest Customer Satisfaction Among Senior Independent Living Providers for the 4th Consecutive Year

Bayshore on Hilton Head, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction with independent senior living providers for the fourth consecutive year in the J.D. Power 2022 U.S. Senior Living Satisfaction Study. Bayshore on Hilton Head is proud to be a part of Life Care Services, which also achieved the highest score in all six factors of independent living resident satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.

The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty.

“Life Care Services is honored to again be recognized as the best in customer satisfaction among independent senior living providers,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in more than 30 states. This award recognition is the result of our team’s focus on providing the best independent senior living experience for our residents.”

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents of the largest* U.S. independent senior living providers within the previous three years.
To schedule an experience and learn more about Bayshore on Hilton Head, request a visit online or call 843-605-4660.

About Life Care Services®
Life Care Services, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit lifecareservicesLCS.com.
*Independent living providers included in the study must have had at least 7,000 living units and could not solely operate entrance-deposit communities. Included assisted living/memory care providers must have had at least 10,000 assisted living and/or memory care living units. Living unit data based on the Argentum Largest Providers Report, 2021.