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Life Care Services Ranked Highest in Customer Satisfaction by J.D. Power

By Senior Living

It’s a Proud Time to Live at Bayshore Hilton Head#1 in customer satisfaction with independent senior living units for 2 years, J.D. Power awards.

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining 

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years. 

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Bayshore Hilton Head want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page

 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

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Senior Care Research: How to Use the U.S. News & World Report to Understand the Quality of Care at a Community

By Senior Living

Even though nursing homes are regulated by the government, they vary considerably in quality, character and cost. So it helps to get as much information as possible before making a decision about which nursing home (sometimes called a skilled nursing facility) is right for you.

If you or someone you love has suffered a fall and needs rehab after a hospital stay, you may not have much time to decide. On the other hand, your loved one may be living on their own and really needs the support of a nursing home for their own safety, health and social engagement. In either case, it helps to have a way to compare your options.

To learn how the Best Nursing Home ratings compiled annually by U.S. News & World Report can help narrow down your list, CLICK HERE.

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Bayshore Hilton Head Earns “Low Country’s Best” Honor from The Island Packet Readers

By Senior Living

Low Country's Best 2020Bayshore Hilton Head is pleased to announce that it has earned the honor of “Low Country’s Best” in two categories for 2020 from The Island Packet.

Bayshore was named “Low Country’s Best” for Independent Retirement Community and Assisted Living Community.

The process to select the winners began with an open write-in nomination round, followed by a voting round consisting of the Top 5 recipients of nominees in each category. The winners are those that received the most votes in each category.

Thank you to all that voted to help Bayshore Hilton Head earn this prestigious honor!

 

 

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Long Term Planning – When to Start and What to Consider

By Senior Living

When it comes to making a long-term plan for how and where to live as we age, you’d be hard pressed to find many who don’t see the value in thinking through such an important issue. But according to a survey from The Conversation Project, while ninety percent of Americans say that talking to loved ones about end-of-life care is important, only twenty-seven percent have actually done it. Indeed – no one likes to think about not being able to live the way they want, but the reality is, people who take the time to make a long-term plan are less likely to die in a hospital or burden relatives with tough medical decisions. In the end, while starting discussion of  long term care planning may be difficult, the relief you’ll feel when it’s finished will free you up to enjoy the years ahead.

To learn more about the essentials of a proper long-term care plan and the key advisors you’ll need to have in place, CLICK HERE.

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Our Favorite Emotional Wellness Apps for Seniors

By Health & Wellness

Most of us appreciate the importance of physical wellness both now and as we age. Intellectual wellness too has garnered more attention as we learn about the effects aging can have on our cognitive functions. But what many of us never consider is our emotional wellness and our ability to reduce anxiety, boost happiness, and enjoy sharper mental focus.

Yet, within the ever-growing list of apps with which you can decorate your home screen are a slew of mental health apps that can help all of us in our quest to achieve emotional wellness and improved mental health. Each of these apps can be downloaded from the Apple App Store or on Google Play. To view our list of favorites, CLICK HERE.

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Managing the Emotions that Come with Downsizing

By Senior Living

Most older adults know a day will come when it’s time to downsize. Some people dread it. Others take it in stride as a necessary step to the lifestyle they want. Whichever way you look at it, downsizing — or rightsizing your life — can tug at your heartstrings and play with your emotions. To help you get through it without feeling overwhelmed, here are some tips for dealing with the emotions of downsizing.

For tips on how to deal with the emotions associated with downsizing, CLICK HERE.

Two senior women smiling and exercising in a pool with foam dumbbells during a water aerobics session.

What You Can Expect From a Senior Fitness Program

By Health & Wellness

It’s no secret that staying physically fit is vital to better health and well-being. But for many of us as we get older, it just seems more and more difficult to incorporate exercise into our daily routine. It might be a busy schedule or chronic pain that makes it a challenge to move freely, or perhaps the thought of joining a gym is too intimidating. According to the Centers for Disease Control and Prevention, by the time we turn 75, about one in three men and one in two women engage in no physical activity.

To learn about the many benefits of participating in a fitness program, CLICK HERE.

Seniors walking together in a park near a playground

The Benefits of Walkable Neighborhoods: Why Choose a Senior Living Community for Retirement

By Health & Wellness

You have a lot of options when it comes to where you live. In fact, where you make your home is one of the most personal and most important decisions you might make in your life. It’s especially important as you evaluate your senior living options.

According to the latest research, walkable neighborhoods are beneficial for people of all ages, but, in particular, they have a compounding effect on the benefits of independent living for seniors. Before you get too far into your research on the best senior living neighborhoods, let’s define walkable neighborhoods.

To learn what makes a neighborhood walkable, and why that’s so important, CLICK HERE.

A smiling person with short gray hair makes a heart shape with their hands near a waterfront.

Why Wellness Matters: The Importance of Wellness Programs in Senior Living

By Health & Wellness

Great news: We’re living longer. In fact, for the first time in history, residents of high-, middle-, and low-income countries are likely to live to 60 years of age and beyond. Longevity is one of the greatest achievements of our time.

But this success story is hollow if the quality of those extra years is compromised because of poor health or a loss of autonomy. Research consistently shows that making the most of these years depends largely on our lifestyle choices. And it’s much more than simply physical health.

To learn about the importance of wellness programs, CLICK HERE.

two seniors on the computer

Why You Shouldn’t Stop Your Assisted Living Search in Uncertain Times

By Senior Living

If you or someone in your family is considering an assisted living apartment or assisted living facility — you shouldn’t allow uncertainty to slow or stop your efforts to choose the best assisted living community. Why? For one thing, the clock is ticking on preserving your independence. Typically, the best assisted living communities have a waiting list for their assisted living homes and apartments. The average wait time is 6 months. And with the options of virtual tours and virtual visits available to you now, there’s no reason to let precious time slip away without making progress on your search.

To find out why you should continue your assisted living search, CLICK HERE.